Our cultural background and heritage directly influences our behaviour, norms and values.
'Intercultural Mediation' basically describes a mediation between people with different nationalities where the differences in culture and background greatly informs the conflict.
Differences in tradition, customs, value systems and norms influence our perception, our needs and, ultimately, our behaviour.
The same situation can be perceived completely differently by the people involved. A lack of awareness and understanding of the other person's background can lead to misunderstanding and conflict. In addition to that the actual handling of the conflict can be coloured by our cultural background and, as a result, complicate things further.
Intercultural mediation seeks to establish a greater understanding and awareness for our own cultural background and that of the person we are in conflict with.